At Dewalts Store, we’re committed to providing professional-grade cutting tools and exceptional customer service. Below you’ll find detailed information about our shipping and returns policies designed to make your shopping experience seamless.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain remote areas and parts of Asia.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges Policy

We stand behind the quality of our professional cutting tools. If you’re not completely satisfied, we offer a straightforward returns process.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused, unsharpened, and in original packaging
  • Return must be initiated within 15 days of receiving your order
  • Proof of purchase (order number or receipt) must be provided
Important: For safety reasons, custom-sharpened blades and used cutting tools cannot be returned. This includes all band saw blades, circular power saw blades, jig saw blades, planer blades, and reciprocating saw blades that show signs of wear or modification.

Return & Exchange Process

Step 1: Submit Your Request

Email our customer service team at [email protected] with:

  • Subject: “Return/Exchange Request – Order #[Your Order Number]”
  • Product name and reason for return/exchange
  • Your preferred resolution (refund or exchange details)
  • Confirmation that the item is in original condition
  • Your contact information

Step 2: Receive Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number (RMA)
  • Shipping instructions
  • Return address in the United States

Step 3: Ship Your Return

Package the item securely with:

  • Original packaging
  • Copy of your order confirmation
  • RMA number clearly visible on the package

Ship to the provided address using a trackable method. You are responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

We will inspect your return within 3-5 business days of delivery and notify you of approval status.

Refund Information

  • Approved refunds processed to original payment method within 5-7 business days after return approval
  • Credit card refunds may take 1-2 billing cycles to appear
  • Original shipping fees are non-refundable (except for our errors)
  • PayPal refunds typically process within 24 hours of approval

Exchange Information

  • Replacement item ships once return is approved
  • Customer responsible for price differences when upgrading
  • We cover shipping costs for replacement items

International Returns

For customers outside the United States:

  • You are responsible for all return shipping costs and customs fees
  • We recommend using trackable, insured shipping
  • Refunds issued in USD (subject to currency conversion rates)
Pro Tip: Before returning your item, please ensure it meets our return criteria. Our customer service team is happy to answer questions at [email protected].

This policy was last updated on [Insert Date] and supersedes all previous versions.